The first to reply gets the deal.
The agent answers whoever calls about a property on the spot, books the viewing in the consultant's calendar and hands over to the team when the lead is hot.
The numbers
What it costs not to answer.
7×
lower chance of reaching the customer if the reply takes more than 5 minutes
40 to 55%
of the enquiries received go unanswered
What the agent does
What the agent does for estate agencies, call by call.
Answers immediately
Whoever asks about a property is answered on the spot, without waiting for the consultant's next break.
Books the viewing in the right calendar
Suggests viewing times in the calendar of the responsible consultant.
Answers at the end of the day and at weekends
When people can actually view homes, there is always someone answering.
Reschedules and cancels viewings
Changes are handled and the consultant's calendar stays accurate.
Hands over to the consultant when needed
If the contact asks to speak to a person, the call goes to your team.
Example call
A viewing booked for Saturday morning
Someone saw a listing and calls. The agent suggests times in the consultant's calendar and closes the viewing before the contact calls the competition.
Illustrative example. The business and the names are fictional. In every real call, the agent identifies itself as AI and warns about the recording.
Calculator
How much do unanswered calls cost you?
Do the maths for estate agencies with your own numbers.
A simple estimate based on the values you entered (4.33 weeks per month). It is not a guarantee of results.
Frequently asked questions
The questions estate agencies ask most often, before trying it.
Other industries
Sources: The Voice AI Playbook, Autocalls (2026). International reference values.
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