Terms of service

1. Who we are

The platform is provided by Nauva Era Technology, Unipessoal Lda. (NIF 519055799), headquartered in Santa Maria da Feira, Portugal ("Nauva"). General contact: contact@nauva.ai.

2. The service

Nauva lets you create AI voice agents that answer calls, answer questions and book services. You can configure the agent, schedules, teams and locations, and view the call history. The features available at any given time are described in Product.

3. Who can use it

• The platform is intended for businesses and professionals, and for users aged 18 or over.
• You must have the authority to bind your business to these terms.
• If you use the platform on behalf of a company, the company is bound by these terms.

4. Account and security

• You must give truthful information and keep it up to date.
• Credentials are personal and non-transferable. Keep them safe.
• You are responsible for actions taken with your account. Tell us immediately if you suspect unauthorised access.

5. Demo agent

Demo calls made on the site may be recorded and transcribed to provide the service, improve the experience and prevent abuse. The agent identifies itself as AI and warns about the recording. We may block access for anyone who makes unlawful, abusive or fraudulent use of the demo.

6. Trial period, plans and payment

You can try it free for 7 days, with 30 credits. The plans and included credits are in Pricing. The applicable amounts are shown to you before you subscribe and are plus VAT.

The subscription is monthly and renews automatically. By subscribing, you authorise recurring billing. Credits above the included amount are charged at your plan's extra credit price.

7. Cancellation and refunds

You can cancel at any time. Cancellation takes effect at the end of the period already paid and there are no further charges after that. Amounts already paid are not refunded, unless the law requires otherwise.

8. Acceptable use

You may not use the platform to:

• mislead people about whether they are talking to an AI agent;
• engage in illegal, fraudulent or abusive activities or activities that violate third-party rights;
• contact people without a legal basis to do so;
• imitate a person's voice or identity without their authorisation;
• attempt to access other customers' data, bypass limits or compromise the security of the service.

9. Your content and data

The content you upload and your call data remain yours. You give us a limited, revocable licence to process them solely to provide the service. The processing of personal data is described in Platform privacy and in the DPA.

10. Recording and informing third parties

You are responsible for complying with the law that applies to your business's calls. The platform identifies the agent as AI and informs that the call may be recorded. You can adjust these messages, but not remove the identification as AI.

11. Intellectual property

The platform, software, design and the Nauva brand belong to Nauva Era Technology or its licensors. You only acquire a limited, non-exclusive and non-transferable right to use the service while the subscription is active. If you give us suggestions, we may use them to improve the service.

12. Third-party services

The platform may connect to third-party services that you choose to activate, such as Google Calendar and Cal.com. Those services have their own terms and we are not responsible for how they work.

13. Availability and support

We work to keep the service available, but we do not guarantee uninterrupted operation. We give reasonable advance notice whenever there is scheduled maintenance.

14. Suspension and termination

You can close your account whenever you like. We may suspend or close accounts that violate these terms or the law, giving you prior notice whenever possible. If the suspension is for non-payment, we give you a period to put it right.

After closure, data is handled according to the periods in the Platform privacy.

15. Liability

The agent uses AI and can make mistakes. You must review the settings and the results. The service is provided "as is", with no guarantee of specific results.

To the extent permitted by law, Nauva's total liability is limited to the amount you paid in the 12 months before the event that gave rise to it. Nothing in these terms excludes liability that the law does not allow to be excluded.

As a business customer, you agree to indemnify Nauva against third-party claims arising from your unlawful use of the platform.

16. Changes

If we change these terms in a significant way, we will notify you by email at least 15 days in advance. If you do not agree, you can cancel before the changes take effect.

17. Governing law and disputes

These terms are governed by Portuguese law. The courts of the district of Santa Maria da Feira have jurisdiction, without prejudice to the rights the law grants to consumers.

You can use the electronic Complaints Book and alternative consumer dispute resolution bodies, as well as the European online dispute resolution platform.