Transparency and AI

1. The agent is an AI

In every call, the agent identifies itself as an artificial intelligence assistant. It does not pretend to be a person and, if asked, it says it is an AI.

2. Recording

The agent warns at the start that the call may be recorded. The responsible business decides whether to keep recordings and transcripts, by default for 90 days.

3. What the agent does

• Answers calls and replies with the information the business has given it.
• Books, changes and cancels services in the connected calendar.
• Collects contacts and requests and passes them to the team.
• Transfers the call to a person when it makes sense.

4. What the agent does not do

• It does not give medical, legal or financial advice.
• It is set up not to make up information: when it does not know, it passes the matter to a person.
• It does not make decisions with legal or financial effects on people without the business configuring and supervising it.
• It does not use the voice of a real person without their authorisation.

5. Classification and applicable rules

Voice agents are AI systems that interact directly with people, so the main rule is transparency: whoever talks to the agent must know it is an AI. We design the agent to meet the transparency obligations of the EU Artificial Intelligence Act that apply to this type of system.

6. Limits and human oversight

Like any AI system, the agent can make mistakes or misinterpret a call. That is why you can review transcripts, summaries and recordings on the platform and correct the configuration.

Each business keeps control over what the agent says, over the transfer rules and over the data collected.

7. Reporting a problem

If a call went badly or you have questions about the use of AI, write to contact@nauva.ai and we will reply as soon as possible.